Refund & Returns

At Luminic.us, we want every customer to have a smooth and satisfactory shopping experience. This Refund & Returns Policy explains the conditions under which products purchased from LumiNic may be returned, exchanged, replaced, or refunded.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, provided the product meets the requirements of this policy.

To be eligible for a return, the product must generally be:

• Unused and unopened.
• In its original packaging.
• Factory-sealed with all protective seals intact.
• In the same condition in which it was received.
• Accompanied by the order number or other valid proof of purchase.

Because LumiNic sells bath and personal-care products, opened or used products may not be eligible for return due to hygiene and safety considerations.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, leaking, or different from the item you ordered, please contact LumiNic customer support as soon as possible.

For faster processing, customers may be asked to provide:

• Order number.
• Clear photographs of the product.
• Photographs of the packaging and shipping label.
• A description of the issue.
• Additional evidence where reasonably required.

After reviewing the claim, LumiNic may offer a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.

3. Hygiene & Safety Restrictions

For hygiene and safety reasons, opened, used, tested, or unsealed bath and personal-care products are generally not eligible for return or exchange.

This may include products such as:

• Foaming Bath Soak.
• Shower Gel.
• Body Polish.
• Other bath, body, or personal-care products sold by LumiNic.

This restriction may not apply where the product is confirmed to have arrived damaged, defective, leaking, incorrect, or otherwise qualifies for a remedy under applicable law.

4. Non-Returnable Items

The following items are generally not eligible for return or refund:

• Opened or used products.
• Products with broken or removed safety seals.
• Products damaged through customer misuse or improper storage.
• Products returned without prior approval.
• Products missing their original packaging where the packaging is required for resale.
• Free gifts or promotional items.
• Products returned after the applicable return period.
• Items purchased from a seller other than Luminic.us.

LumiNic reserves the right to review each return request individually.

5. Return Shipping

If a return is required because LumiNic sent the wrong product or the product arrived damaged or defective, LumiNic may cover the reasonable return shipping cost after the claim has been approved.

For other approved returns, the customer may be responsible for return shipping costs unless otherwise agreed.

Customers should not send products to the return address without first contacting LumiNic customer support and receiving return instructions.

6. Refund Process

Once an approved returned product is received, LumiNic may inspect the item to confirm that it meets the applicable return requirements.

If the refund is approved, the refund will be processed using the applicable payment method or another agreed refund method.

Refund processing times may vary depending on the payment provider, bank, or financial institution. LumiNic is not responsible for delays caused by third-party payment providers after the refund has been initiated.

Shipping charges may be non-refundable unless the return is due to an error, defect, damage, or other circumstance for which LumiNic is responsible.

7. Exchanges and Replacements

Where appropriate, LumiNic may offer an exchange or replacement instead of a refund.

Exchanges or replacements may be available when:

• The wrong product was sent.
• The product arrived damaged.
• The product has a verified defect.
• The product arrived leaking or otherwise materially damaged.
• The returned item satisfies the applicable return conditions.

Replacement availability depends on product stock. If the requested replacement is unavailable, LumiNic may offer another appropriate resolution, such as a refund or store credit.

8. How to Request a Return & Policy Updates

To request a return, refund, exchange, or replacement, contact LumiNic using the contact information provided below.

Please include your order number, the reason for your request, and any relevant photographs or supporting information.

LumiNic reserves the right to update this Refund & Returns Policy from time to time. Any changes will be posted on Luminic.us, and the updated policy will apply from the date it is published.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or waived under applicable law.

Contact Information

Website: Luminic.us
Email: Support@Luminic.us
Address: XXXXXXXXXXXXXXX
Phone: +1 XXXXXXXXXXX
Return Address: XXXXXXXXXXXXXXX